SaaS deployment promises great things for the service desk and the anticipated benefits have never been more relevant. With a focus on budgets and resources, organizations are looking for:
  • Capex reductions through a subscription payment model
  • Deployment methods that reduce the cost and resources needed for upgrades
  • Capability and flexibility out of the box, to enable faster deployment
All these market drivers point to SaaS, and a number of vendors are offering it. But behind the hype, there are dramatic differences in the extent to which ITSM products really fulfill the SaaS promises.

Download this webcast to hear Stephen Mann from Forrester Research, Inc. and Patrick Bolger from Hornbill Service Management discusses the reality of SaaS for the service desk.

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SaaS for IT Service Management: Getting past the hype
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Stephen Mann from Forrester Research, Inc.